Privacy Policy

Effective Date: 01/01/2026
Business Name: So Fresh So Clean
Contact: (385) 535-8350 

So Fresh So Clean (“we,” “our,” or “us”) respects your privacy

and is committed to protecting the personal information you share

with us through our website, phone system, and virtual receptionist services.

Information We Collect

We may collect personal information, including but not limited to:

• Name
  
• Phone number
  
• Email address
  
• Physical address
  
• Appointment and service details
  
• Call recordings and voicemail messages
  
• Text message communications
• Payment information (processed securely through third-party providers)
• Website usage data (IP address, browser type, pages visited)

 

How We Collect Information

Information is collected when you:

• Call our business (including through our virtual receptionist)
• Submit a form on our website
• Schedule an appointment
• Communicate with us by phone, text, or email
• Receive or respond to marketing communications

Calls may be recorded for quality assurance and training purposes.

 

How We Use Your Information

Your information is used to:

• Schedule and manage service appointments
• Respond to inquiries and customer support requests
• Provide duct cleaning, AeroSeal, and related HVAC services
• Communicate about your services, invoices, or updates
• Improve customer experience and service quality
• Comply with legal obligations

We do not sell your personal information.

 

Virtual Receptionist Services

We use third-party virtual receptionist services to handle inbound calls, appointment scheduling, and customer inquiries. These services have access only to the information necessary to perform their duties and are contractually obligated to maintain confidentiality and data security.

 

Text Messaging & Communication Consent

By providing your phone number, you consent to receive service-related calls and text messages. Message frequency varies. Standard messaging rates may apply. You may opt out at any time by replying STOP.

 

Data Sharing

We may share your information only with:

• Service technicians and internal staff
• Virtual receptionist and scheduling providers
• Payment processors
• Legal or regulatory authorities when required

We never share personal data for advertising resale.

 

Data Security

We use industry-standard safeguards to protect your personal information. While no system is completely secure, we take reasonable measures to prevent unauthorized access or disclosure.

 

 

Cookies & Website Tracking

Our website may use cookies or tracking tools to improve functionality and user experience. You may disable cookies in your browser settings.

 

Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your information (subject to legal requirements)

Please contact us using the information below.

 

Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on our website with an updated effective date.

 

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

So Fresh So Clean
Phone: (385) 535-8350
Email: jordan@sofreshsocleanutah.com